071 · 24 hours
Outages and emergencies
Use 071 or the CFE Contigo app to report an outage or service problem. If a downed line or another situation presents immediate danger, call 911 first.
TULUM RESOURCES · HOME SERVICES
CFE electricity in Tulum
Contact information, outage reporting and practical guidance for Mexico's federal electricity service in the Tulum area.
01
Contact and service
Calle Polar Pte. 363, Tulum Centro
Agencia Comercial CFE Tulum
The original guide lists weekday service from 8:00 AM to 3:00 PM and telephone +52 984 871 2535. Confirm hours before visiting.
Open website ↗Website and CFE Contigo
Official digital service
Use CFE's official channels for account information, bills, payments, service requests and outage status.
Open website ↗02
In-person services
Connections and transfers
The local office may assist with new connections, contract-holder changes and service transfers. Bring the documents requested by CFE.
Billing and payments
Use official payment channels and retain receipts or confirmation numbers.
Meters and service issues
Report suspected meter faults, inspections and unresolved service problems through an official CFE channel.
During an outage
- 01
Check whether the outage affects only your home or the surrounding area.
- 02
Report the service number and location through 071 or CFE Contigo.
- 03
Keep clear of damaged equipment and downed cables.
- 04
During storms or hurricanes, follow Protección Civil instructions and official CFE updates.
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